Legal Notice

At Graxynet Portal and Web Solutions, we strive to ensure our clients are fully satisfied with our products and services. If for any reason you are not completely satisfied, please review our refund policy below.

1. Eligibility for Refund

Refunds are available under the following conditions:

• If a product or service purchased from us is faulty or does not meet the specifications outlined during purchase.
• If a service has not yet commenced and a request for cancellation is made within the specified timeframe.
• If we are unable to deliver the service due to unforeseen circumstances on our end.

2. Non-Refundable Services

Certain services may not be eligible for refunds. These include:

• Completed custom development services.
• Consultation services once provided.
• Any digital products or services once delivered or accessed.

3. Refund Process

To request a refund, please contact our support team at info@gpws.com.ng with the details of your purchase and the reason for your refund request. We will review your case and notify you of the approval or rejection of your refund within 7 business days.

4. Refund Timeframe

Once approved, refunds will be processed, and a credit will automatically be applied to your original method of payment within 10-15 business days. Please note that processing times may vary depending on your payment provider.

5. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, first check with your bank or credit card provider. If the refund is not showing, please contact us at info@gpws.com.ng and we will assist you further.

6. Contact Information

If you have any questions about our refund policy, please contact us at info@gpws.com.ng